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Customer Support

CareEvolve support and upgrades are included in your license fees; there is never an extra charge!

The CareEvolve support center is staffed live Monday through Friday from 9 AM – 5 PM Eastern Time, excluding holidays.

Customers may receive support in any of the following ways:



If you experience any CareEvolve issues, including technical and application support, please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . A representative will respond to your email within 1 hour.

In your email, please include the following information:

  • Your CareEvolve URL site address (customer.careevolve.com)
  • Practice name and location code, if applicable
  • Username of the person experiencing the issue
  • Details about the issue
  • Screen shots displaying the issue, if possible


Phone Support

If you prefer to obtain support by phone please call 888-322-5222.  Dial 1 to speak with a CareEvolve support representative.

Emergency Support is available after hours and weekends



CareEvolve provides periodic customer newsletters that contain recent newsworthy events affecting laboratories and outreach programs, technical tips, and process improvement techniques to improve efficiency and grow your outreach business.